Each piece is handcrafted and produced with exceptional attention to detail, ensuring superior quality and craftsmanship.
As a custom-made creation, please expect 4–20 weeks for production and delivery, depending on current order volume and complexity. Call us, chat or email us at info@serholtcollection.com with any questions about estimated delivery times.
Timeline
Track the journey of your bespoke piece from order to delivery.
Order Confirmation
Order received and processing initiated
Manufacturing
Production begins in our manufacturing facility
Quality Control
Comprehensive testing and quality verification
Shipping Preparation
Final inspection completed and ready for shipment
Frequently Asked Questions
What does "made to order" mean?
Each item is custom manufactured to your specifications after your order is placed. This ensures the highest quality standards and precise attention to detail.
How long does it take to receive my order?
Please allow 4–20 weeks for production and shipping. We'll keep you updated throughout the process.
Can I request customizations?
Yes! Contact ourteam for any special requests. Additional fees or lead times may apply.
What if I need to return the item?
Because the item is made to order, returns are only accepted for defective or damaged items. Please review our Return Policy for more details.
Will I be notified about the status of my order?
Absolutely. You'll receive updates at each stage of the production and shipping process to ensure transparency.
Is there a warranty?
Yes, all our pieces come with a 2-year warranty covering manufacturing defects. See our Warranty Policy for details.
